2008年12月21日星期日

HP 伺服器記憶體超過64GB以上,smart start安裝畫面無法顯示問題

最近向HP借來一台DL 580 G5 的怪物伺服器來測試,怪物?!看了規格就知道

CPU:4顆CPU,每個CPU都是6核心,共計24個核心

記憶體:88GB

硬碟:˙72GB SAS 15K RPM 兩顆

夠怪物了吧(不過十年後說是怪物,可能會被笑吧~"~)

這怪物,使用HP SmartStart8.15開機跑完load畫面後就一片漆黑@@!,使用Firmware maintenance CD 8.3也是同樣的現象,後還連絡HP的工程師後得知,smartstart8.1版以後,伺服器超過64GB會有這樣的問題,必須要進入"秘技模式"才能解決!!蝦米秘技模式,不會是要按上上下下左左右右.....

回歸正題~

使用smartstart或Firmware maintenance CD開機後,進入畫面後立刻按ESC及出現詢問是否要進入TXT模式,選擇"是"

進入TXT模式後輸入 sos mem=4G,然後按ENTER即可進入繼續安裝了!!

原技術文件連結

HP文件原文

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01554945

Version: 3

Advisory: (Revision) ProLiant Servers - Servers with Equal to or Greater Than 64 GB of Memory May Stop Responding While Booting the SmartStart Release 8.10 or the Firmware Maintenance CD Version 8.20

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2008-12-08

Last Updated: 2008-12-08


DESCRIPTION

Document Version

Release Date

Details

3

12/08/2008

Updated information to reflect that this issue affects systems with equal to or greater than 64 GB of memory.

2

10/15/2008

Updated information to reflect that this issue affects servers with greater than 64 GB of memory

1

09/16/2008

Original document release

ProLiant servers configured with equal to or greater than 64 GB of memory may stop responding when booting the SmartStart Release 8.10 CD or the Firmware Maintenance CD Version 8.20. When this occurs, the CD will stop responding and a blank screen will be displayed after the initial CD splash screen appears.

This issue occurs because of a configuration anomaly in the kernel parameter on the CD when certain memory sizes are loaded.

SCOPE

Any ProLiant server configured with equal to or greater than 64 GB of memory and booting the SmartStart Release 8.10 CD or the Firmware Maintenance CD Version 8.20.

RESOLUTION

As a workaround, while booting the SmartStart Release 8.10 or the Firmware Maintenance CD Version 8.20, perform the following to prevent the CD unresponsiveness:

  1. From the first graphical screen, press the ESC key.
  2. Choose to enter text mode.
  3. At the prompt, type "sos mem=4G" and press the ENTER key.

A future version of the SmartStart CD and the Firmware Maintenance CD will allow the CDs to boot normally when the server is configured with equal to or greater than 64 GB of memory. This advisory will be updated when additional information becomes available.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:

http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

0 意見:

張貼意見